Seeking FAQ

Click the ellipsis (three dots) on the user’s profile and click on ‘Report.’ Pick the appropriate reason from the list and provide a clear description of the violation. Our Customer Support team will then begin an investigation into your report.

Please note that reporting a member will automatically block that member, preventing them from communicating with you and from seeing your profile.

Both hidden and blocked users are unable to see your profile in search results or from their member dashboard, but there are several major differences between these actions:

1) Hidden users can continue to send you messages and receive your messages. You cannot communicate with blocked users.

2) Hidden users can be unhidden. Blocked users cannot be unblocked.

3) On a web browser, the hide action can be performed from the ‘Interests’ section by hovering over the profile. The block action must be performed from a member’s profile or message thread.

4) Hiding a user can be considered a temporary action. Blocking a user is a permanent action.

Seeking was originally created in 2006 as the dating website SeekingArrangement.com. In 2019, the platform was rebranded and relaunched under its current domain, Seeking.com.

At the top of the Seeking website or bottom of the Seeking app, click or tap ‘Interests.’ Select the tab labeled ‘Favorites’ to rediscover the profiles you have favorited.

The Edit Profile screen allows members to:

• Add or delete photos
• Update your profile heading
• Set your primary location
• Add secondary and other locations (upgraded Seeking members only)
• Update factual information
• Update the “Tell us a bit about yourself” section
• Update the “What I am looking for” section
• Change which genders appear in search and dashboard
• Update your age preferences
• Add, update, or delete Seeking tags
• Add verifications

Please note that some profile edits may take a little time to appear as they go through the moderation process.

Seeking accepts all major credit, debit, and prepaid debit cards, including Visa, Mastercard, Discover, and American Express.

Apple Pay and Google Pay are also available as payment options, though Apple Pay cannot be selected when members are using the Seeking Android app or a Google Chrome web browser.

PayPal and physical checks sent by mail are not acceptable payment types.

Seeking was founded by entrepreneur Brandon Wade, who currently serves as the company’s Co-CEO alongside Co-CEO Dana Rosewall.

Yes, we accept all major prepaid cards, including Visa, Mastercard, and American Express (AMEX). Please ensure the card is activated and has sufficient funds to complete the transaction.

While prepaid cards are accepted, we do not recommend using them due to known limitations and a higher likelihood of payment issues. If you encounter any problems with a prepaid card purchase, please contact our Customer Support team.

At the top of the Seeking website or bottom of the Seeking app, click or tap ‘Interests.’ Here you will be able to see who has viewed your profile. Select the tab labeled ‘Favorited Me’ to discover who has favorited your profile.

Please note that any member profiles who have hidden their ‘View‘ or ‘Favorite‘ activity will not be shown in your Interests tab.

If your payment was declined or otherwise did not process, please try the following:

• Retry the transaction, ensuring your card number, expiration date, and CVV code are accurate
• Ensure that your card has sufficient funds or available credit
• Contact your card issuer and ask them to allow the charge, then retry the transaction
• Retry using a different payment method

Profiles are typically reviewed and approved within an hour or two of creation. During certain periods of higher-than-usual website traffic, the review process may take a little longer.

As of June 2024, Seeking is now led by husband-and-wife Co-CEOs Brandon Wade and Dana Rosewall. Details of this leadership structure are available on the official Seeking Blog.

Seeking is a community where achievement, authenticity, and quality come first. Our mission is to provide a premium space where members can pursue deeper, more intentional connections. To uphold these high standards, we place limits on what members can include in their profiles.

For a comprehensive list of acceptable and prohibited content, please review Seeking’s Community Guidelines.

All 90-day memberships are billed upfront, in full, at the time of purchase. During the upgrade process, the confirmation page will clearly display the ‘amount billed today’ so you know the exact charge before making your payment.

Please note that any additional purchases added to your initial 90-day purchase, including Diamond membership, are applied to your 90-day purchase and charged at a prorated rate. For example, if you purchase a Diamond membership upgrade 60 days into your 90-day membership, you will only be charged for the remaining 30 days of your initial membership.

Seeking is a family-owned business and is not a publicly-traded company.

To edit your gender preferences you will need to edit your profile.

Here you will be able to choose ‘Male‘, ‘Female‘, or ‘Everyone‘.

For credit card or debit card purchases made on Seeking.com, the descriptor ‘W8Tech’ will be displayed on your statement. For additional information, please visit the W8tech website.

Yes. Seeking is a legitimate, operational online dating platform, founded in 2006, where users can find genuine, authentic connections with millions of members across the globe.

There is an option to immediately restore deleted messages after the ‘Delete conversation’ option is chosen. Click ’Restore’ and the most recent deleted conversation will return to your Messages inbox. Only the most recent deleted conversation can be restored.

Yes, Seeking works. Nearly a million messages are exchanged every day by members pursuing intentional relationships. In fact, Seeking’s founder and Co-CEO, Brandon Wade, met his wife and current Co-CEO, Dana Rosewall, on Seeking.com.

To enable push notifications in the Seeking app:

• Tap ‘More’ in the bottom-right corner
• Choose ‘Settings’
• Tap ‘Push Notifications’

On the ‘Push Notifications‘ screen you can choose which actions you wish to receive a notification for, including new messages.

Member safety is a top priority, supported by measures including mandatory selfie verification, fraud prevention technology, and AI monitoring software. Please visit our Dating Safely page for more details on how Seeking promotes safety and security in online dating.

To prevent recurring billing, you will need to cancel your subscription. Your Seeking Gold, Platinum, or Diamond membership will remain active until the next billing period.

If your membership is within 7 days of expiring, you will be able to renew your membership by clicking the ‘Upgrade’ button.

Seeking has tens of millions of members worldwide, with millions of new users joining each year.

The option to renew your membership only becomes available within 7 days of expiration. Click the ‘Upgrade’ button to renew your membership and continue your Seeking experience uninterrupted.

Seeking memberships are standardized to 30 or 90 days to ensure all members receive the same length of membership, regardless of the month you sign up in.

For example:

• If you sign up for 30 days of Premium membership on April 1 at 2:00 pm, your upgrade will expire and renew on May 1 at 2:00 pm.
• If you start on May 1 at 3:00 pm, it will end on May 31 at 3:00 pm.
• If you upgrade on February 1 at 4:00 pm, your membership will end on March 3 at 4:00 pm (or March 2 at 4:00 pm in a leap year).

Because of the standardized length of 30 or 90 days, memberships may sometimes appear to end ‘early’ in months with 31 days. However, you can rest assured you always receive the full duration of your membership from the exact time of purchase.

Yes, LGBTQ dating is available on Seeking. At sign up, users choose their gender identity and set their gender preferences. Gender preferences can also be updated in the ‘Who are you interested in?’ section of your profile at any time.

Seeking welcomes lesbian, gay, bisexual, trans, queer, and all gender-identity and sexual-preference dating. Additionally, you will only be shown profiles that are compatible with your preferences.

For example:

• A male who is interested in males will only be shown male profiles who are interested in males or everyone.
• A female who is interested in everyone will be shown both male and female profiles who are interested in females or everyone.

Seeking offers a video chat feature to allow users to communicate on video.

In order to enable or disable video chat:

• Click on the menu option by clicking on your profile photo icon
• Click ‘Settings’
• Click ‘Photo and video permissions’
• Click ‘Enable or disable’ accordingly

If a user has enabled the video chat feature, you will see the camera icon in the message. Click the camera icon to begin the video chat.

Pop-ups must be enabled in order to video chat.

Please open a Customer Support ticket so we can investigate the issue. To help expedite the process, include the purchase date and the Google Play order number from the automated ‘Your Google Play Order Receipt’ email.

Seeking does not prohibit non-traditional relationship structures, provided that all parties are informed and consenting adults. All use of the platform must comply with applicable local laws and regulations.

Please note that, for age and selfie verification purposes, Seeking only allows one person per account and prohibits shared profiles.

If your recurring paid membership expired unexpectedly while set to renew automatically, it was likely due to a billing issue with your stored payment method (for example, if the card on file has expired or doesn’t have sufficient funds).

Member subscriptions include a 24-hour grace period during which we retry the payment using your saved billing information. If payment is still unsuccessful after the grace period, your account will automatically revert to standard membership. We will continue attempting the charge; if successful, your Premium benefits will be restored immediately.

We recommend keeping your billing information up-to-date to avoid interruptions with your recurring membership.

SeekingArrangement was created in 2006 as a dating service focused on helping successful singles level the dating playing field by encouraging members to highlight their life’s achievements and not just their looks. Over time, SeekingArrangement.com became the preferred dating platform for people pursuing “sugar” dating and “mutually beneficial” relationships, which were not explicitly banned at the time.

In 2022, the platform completed its rebrand as Seeking.com to reflect an intentional shift away from “sugar” and “compensated companionship” toward intentional, luxury dating centered on alignment and lasting connections.

SeekingArrangement no longer exists as a dating service. Today, Seeking is a modern dating site for people looking for genuine, meaningful relationships.

“Sugar” dating is a form of relationship where two individuals form a mutually beneficial arrangement, with each bringing something the other party values to the partnership. The term “sugar” typically refers to financial support provided by one of the parties.

Seeking explicitly prohibits sugar dating and does not allow any form of transactional arrangements on its platform. Please review our Community Guidelines for additional information.

No. Deactivating your account will not pause or extend your membership period. Membership packages expire exactly the specified number of days later from the initial purchase date, regardless of your account status. Membership expiration dates and times are reflected in Coordinated Universal Time (UTC).

No. Seeking explicitly prohibits sugar dating and does not allow any form of compensated companionship on its platform. Please review our Community Guidelines for additional information.

To reactivate a deactivated account, simply log in to Seeking.

Please note that deleted accounts cannot be restored. A new profile must be created.

You can update your first name when editing your profile.

Your updated name will need to be approved before being reflected on your profile.

An “arrangement” is generally understood as an agreement between two partners to engage in a relationship that includes financial compensation or other transactional elements.

Seeking explicitly prohibits any form of transactional arrangements on its platform. Please review our Community Guidelines for additional information.

You can delete or deactivate your account by following these instructions:

Please note that we do not refund memberships. By permanently deleting your account, you will lose any unused time remaining on your subscription.

Once you deactivate or delete your account, your profile will be removed from search and will no longer be viewable by other members. If you choose the deactivate or disable option, you may reactivate your account at any time by logging in. If you choose the delete option, your profile information will be permanently deleted in accordance with all applicable data protection laws and regulations and will no longer be available or recoverable. You will also need to sign up again as a new customer if you want to use Seeking in the future.

We reserve the right to retain certain data for analytical purposes and record-keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take any action we deem necessary to protect the integrity of our services or our users, or take other actions otherwise permitted by law.

You cannot update your age or date of birth directly from your profile. To update your birthdate, you will need to open a Customer Support ticket.

Please be aware that Customer Support may request a valid ID to verify your birthdate before making any changes.

No. Seeking explicitly prohibits any form of transactional arrangements or compensated companionship on its platform. Please review our Community Guidelines for additional information.

Hiding profile activity is a feature only available to upgraded Seeking members.

You can unhide any of your site activity at any time by turning the toggles back on (red).

Any violation or suspected violation of our Terms of Service or Community Guidelines can result in a suspension.  Reasons may include, but are not limited to:

• Member reports
• Using abusive, explicit, or vulgar language
• Promoting, soliciting, or engaging in any form of compensated companionship
• Promoting or soliciting clients for any form of compensated companionship
• Promoting or advertising a business
• Selling or attempting to sell pictures, videos, or other material
• Soliciting passwords, bank information, or other personal identifying information for commercial or unlawful purposes
• Posting any false, misleading, or inaccurate content about yourself or your profile
• Having multiple active accounts
• Being suspected of being under the age of 18
• Posting or sending exploitative material
• Disputing a payment from any of our payment entities (W8Tech)

Seeking reserves the right to suspend any account for any reason whatsoever, as outlined in our terms and conditions.

No. Seeking is not, and never has been, affiliated with Secret Arrangements. The two companies are entirely separate and have no connection.

Anonymous browsing is a feature only available to paid Seeking members.

Your profile will be placed on a temporary hold during an account suspension. Your profile and photos will be saved, but you will be unable to use the site, and other members will not be able to view your profile during the suspension. You will not be able to send or receive messages until the suspension is lifted.

We will send an email to the registered email address of your account detailing the reasons for the suspension and how it can be resolved. Completing the required actions will lift the suspension.

Hiding your profile from search and dashboard is available to all Seeking members and does not require a paid membership. You can reintroduce your profile to search and dashboard at any time.

All sales are final. We are unable to offer refunds for any purchases made on Seeking.com.

There are several ways to block someone.

IMPORTANT

If someone has threatened you or committed an act of violence or theft, please contact your local law enforcement agency and report the member from their profile or your conversation.

No. Once you have blocked someone, that person will not be able to interact with your profile in any way.

Blocked profiles cannot:

• View your profile
• Message you
• See your profile in search results

Seeking is currently unavailable on the iOS App Store.

However, the complete app experience is still available to all iPhone users using our Progressive Web App (PWA). The Seeking PWA provides an app-like experience directly on your iPhone, including real-time messaging and notifications.

Installation instructions for the Seeking PWA.

Free Premium membership for college students was a promotional campaign that has since expired. Seeking does not currently provide free Gold membership for college students.

For an optimized experience on Seeking, you will need to use an up to date web browser. Most browsers update automatically, but you can also update manually.

For Desktop web browsers:

• Chrome: Menu → Help → About Google Chrome
• Firefox: Menu → Help → About Firefox
• Safari (Mac): System Settings → Software Update
• Edge: Menu → Help and Feedback → About Microsoft Edge

For Mobile web browsers:

• iOS (Safari/Chrome/Firefox): Open the App Store, go to Updates, and install the latest version.
• Android (Chrome/Firefox/Edge): Open the Google Play Store, go to Manage apps & device, and update your browser.

If an update is available, follow the prompts and restart your browser or app to complete the update.

Please open a Customer Support ticket so we can investigate the error.

In the description section, please include the following information:

• The text of the error message
• Which device you are using (desktop, laptop, tablet, phone, etc)
• Which operating system you are using (Windows, MacOS, iOS, Android, etc)
• If you are using an Internet browser, which browser (Chrome, Edge, Safari, Firefox, etc)

If you are able to take a screenshot of the error, please keep it available for when Customer Support contacts you.

At this time, we are only able to offer background checks to members living in the United States.

We’re sorry for any inconvenience.

If you have an issue that is not addressed in the Seeking FAQ, please open a Customer Support service ticket or send an email to [email protected] from your registered email address.

Our dedicated Customer Support team will respond as quickly as possible. Please note that we are unable to provide support by telephone or text message.