Seeking FAQ

Seeking accepts all major credit, debit, and prepaid debit cards, including Visa, Mastercard, Discover, and American Express.

Apple Pay and Google Pay are also available as payment options, though Apple Pay cannot be selected when members are using the Seeking Android app or a Google Chrome web browser.

PayPal and physical checks sent by mail are not acceptable payment types.

Yes, we accept all major prepaid cards, including Visa, Mastercard, and American Express (AMEX). Please ensure the card is activated and has sufficient funds to complete the transaction.

While prepaid cards are accepted, we do not recommend using them due to known limitations and a higher likelihood of payment issues. If you encounter any problems with a prepaid card purchase, please contact our Customer Support team.

If your payment was declined or otherwise did not process, please try the following:

• Retry the transaction, ensuring your card number, expiration date, and CVV code are accurate
• Ensure that your card has sufficient funds or available credit
• Contact your card issuer and ask them to allow the charge, then retry the transaction
• Retry using a different payment method

All 90-day memberships are billed upfront, in full, at the time of purchase. During the upgrade process, the confirmation page will clearly display the ‘amount billed today’ so you know the exact charge before making your payment.

Please note that any additional purchases added to your initial 90-day purchase, including Diamond membership, are applied to your 90-day purchase and charged at a prorated rate. For example, if you purchase a Diamond membership upgrade 60 days into your 90-day membership, you will only be charged for the remaining 30 days of your initial membership.

For credit card or debit card purchases made on Seeking.com, the descriptor ‘W8Tech’ will be displayed on your statement. For additional information, please visit the W8tech website.

To prevent recurring billing, you will need to cancel your subscription. Your Seeking Gold, Platinum, or Diamond membership will remain active until the next billing period.

If your membership is within 7 days of expiring, you will be able to renew your membership by clicking the ‘Upgrade’ button.

The option to renew your membership only becomes available within 7 days of expiration. Click the ‘Upgrade’ button to renew your membership and continue your Seeking experience uninterrupted.

Seeking memberships are standardized to 30 or 90 days to ensure all members receive the same length of membership, regardless of the month you sign up in.

For example:

• If you sign up for 30 days of Premium membership on April 1 at 2:00 pm, your upgrade will expire and renew on May 1 at 2:00 pm.
• If you start on May 1 at 3:00 pm, it will end on May 31 at 3:00 pm.
• If you upgrade on February 1 at 4:00 pm, your membership will end on March 3 at 4:00 pm (or March 2 at 4:00 pm in a leap year).

Because of the standardized length of 30 or 90 days, memberships may sometimes appear to end ‘early’ in months with 31 days. However, you can rest assured you always receive the full duration of your membership from the exact time of purchase.

Please open a Customer Support ticket so we can investigate the issue. To help expedite the process, include the purchase date and the Google Play order number from the automated ‘Your Google Play Order Receipt’ email.

If your recurring paid membership expired unexpectedly while set to renew automatically, it was likely due to a billing issue with your stored payment method (for example, if the card on file has expired or doesn’t have sufficient funds).

Member subscriptions include a 24-hour grace period during which we retry the payment using your saved billing information. If payment is still unsuccessful after the grace period, your account will automatically revert to standard membership. We will continue attempting the charge; if successful, your Premium benefits will be restored immediately.

We recommend keeping your billing information up-to-date to avoid interruptions with your recurring membership.

No. Deactivating your account will not pause or extend your membership period. Membership packages expire exactly the specified number of days later from the initial purchase date, regardless of your account status. Membership expiration dates and times are reflected in Coordinated Universal Time (UTC).

To reactivate a deactivated account, simply log in to Seeking.

Please note that deleted accounts cannot be restored. A new profile must be created.

You can delete or deactivate your account by following these instructions:

Please note that we do not refund memberships. By permanently deleting your account, you will lose any unused time remaining on your subscription.

Once you deactivate or delete your account, your profile will be removed from search and will no longer be viewable by other members. If you choose the deactivate or disable option, you may reactivate your account at any time by logging in. If you choose the delete option, your profile information will be permanently deleted in accordance with all applicable data protection laws and regulations and will no longer be available or recoverable. You will also need to sign up again as a new customer if you want to use Seeking in the future.

We reserve the right to retain certain data for analytical purposes and record-keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take any action we deem necessary to protect the integrity of our services or our users, or take other actions otherwise permitted by law.

Any violation or suspected violation of our Terms of Service or Community Guidelines can result in a suspension.  Reasons may include, but are not limited to:

• Member reports
• Using abusive, explicit, or vulgar language
• Promoting, soliciting, or engaging in any form of compensated companionship
• Promoting or soliciting clients for any form of compensated companionship
• Promoting or advertising a business
• Selling or attempting to sell pictures, videos, or other material
• Soliciting passwords, bank information, or other personal identifying information for commercial or unlawful purposes
• Posting any false, misleading, or inaccurate content about yourself or your profile
• Having multiple active accounts
• Being suspected of being under the age of 18
• Posting or sending exploitative material
• Disputing a payment from any of our payment entities (W8Tech)

Seeking reserves the right to suspend any account for any reason whatsoever, as outlined in our terms and conditions.

Your profile will be placed on a temporary hold during an account suspension. Your profile and photos will be saved, but you will be unable to use the site, and other members will not be able to view your profile during the suspension. You will not be able to send or receive messages until the suspension is lifted.

We will send an email to the registered email address of your account detailing the reasons for the suspension and how it can be resolved. Completing the required actions will lift the suspension.

All sales are final. We are unable to offer refunds for any purchases made on Seeking.com.

If you have an issue that is not addressed in the Seeking FAQ, please open a Customer Support service ticket or send an email to [email protected] from your registered email address.

Our dedicated Customer Support team will respond as quickly as possible. Please note that we are unable to provide support by telephone or text message.