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Where can I find the profiles I have favorited?
At the top of the Seeking website or bottom of the Seeking app, click or tap ‘Interests.’ Select the tab labeled ‘Favorites’ to rediscover the profiles you have favorited.
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Where can I see who has viewed or favorited my profile?
At the top of the Seeking website or bottom of the Seeking app, click or tap ‘Interests.’ Here you will be able to see who has viewed your profile. Select the tab labeled ‘Favorited Me’ to discover who has favorited your profile.
Please note that any member profiles who have hidden their ‘View‘ or ‘Favorite‘ activity will not be shown in your Interests tab.
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How do I change the gender of who I’m interested in?
To edit your gender preferences you will need to edit your profile.
On the Seeking website
- Click your picture in the upper-right corner
- Select ‘Edit profile’
- Scroll down and click the section labeled ‘Who are you interested in?’
In the Seeking app
- Tap ‘More’ in the bottom-right corner
- Select ‘Edit profile’
- Scroll down and tap the section labeled ‘Who are you interested in?’
Here you will be able to choose ‘Male‘, ‘Female‘, or ‘Everyone‘.
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Can I restore my deleted messages?
There is an option to immediately restore deleted messages after the ‘Delete conversation’ option is chosen. Click ’Restore’ and the most recent deleted conversation will return to your Messages inbox. Only the most recent deleted conversation can be restored.
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Why am I not receiving new message notifications in the mobile app?
To enable push notifications in the Seeking app:
- Tap ‘More’ in the bottom-right corner
- Choose ‘Settings’
- Tap ‘Push Notifications’
On the ‘Push Notifications‘ screen you can choose which actions you wish to receive a notification for, including new messages.
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I just received a notification saying someone was video calling me. How can we video chat?
Seeking offers a video chat feature to allow users to communicate on video.
In order to enable or disable video chat:
- Click on the menu option by clicking on your profile photo icon
- Click ‘Settings’
- Click ‘Photo and video permissions’
- Click ‘Enable or disable’ accordingly
If a user has enabled the video chat feature, you will see the camera icon in the message. Click the camera icon to begin the video chat.
Pop-ups must be enabled in order to video chat.
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How do I update my name?
You can update your first name when editing your profile.
On the Seeking website
- Click on your profile image in the upper-right corner
- Select ‘Edit profile’
- Edit the ‘First name’ field
In the Seeking app
- Tap the ‘More’ option in the bottom-right corner
- Tap ‘Edit profile’
- Edit the ‘First name’ field
Your updated name will need to be approved before being reflected on your profile.
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My age is wrong on my profile, how do I update my date of birth?
You cannot update your age or date of birth directly from your profile. To update your birthdate, you will need to open a Customer Support ticket.
Please be aware that Customer Support may request a valid ID to verify your birthdate before making any changes.
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How do I hide my site activity?
Hiding profile activity is a feature only available to upgraded Seeking members.
On the Seeking website
- Click on your profile image in the upper-right corner
- Select ‘Settings’ from the drop-down menu
- Find ‘Your activity’
- Turn off the toggle of any specific site activities you wish to hide
- Click ‘Hidden’ to turn off all site activity
- Find ‘Other profile information’
- Turn off the toggle of any specific profile information you wish to hide
In the Seeking app
- Tap the ‘More’ option in the bottom-right corner
- Tap ‘Settings’
- Find ‘Your activity’
- Set the toggle to off (gray) of any activity you wish to hide
You can unhide any of your site activity at any time by turning the toggles back on (red).
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How can I browse profiles without notifying someone that I viewed or favorited them?
Anonymous browsing is a feature only available to paid Seeking members.
On the Seeking website
- Click on your profile image in the upper-right corner
- Select ‘Settings’ from the drop-down menu
- Find ‘Your activity’
- Turn off the toggle for ‘When you view someone’ or ‘When you favorite someone’
In the Seeking app
- Tap the ‘More’ option in the bottom-right corner
- Tap ‘Settings’
- Find ‘Your activity’
- Set the toggle to off (gray) for ‘Show when you view someone’ or ‘Show when you favorite someone’
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How do I prevent my profile from being searched or appearing on dashboards?
On the Seeking website
- Log into your account
- Click on your profile image in the upper-right corner
- Select ‘Settings’ from the drop-down menu
- Find ‘Search and dashboard’
- Change the setting to ‘Hidden’
In the Seeking app
- Log into your account
- Tap the ‘More’ option in the bottom-right corner
- Tap ‘Settings’
- Find ‘Show in search, dashboard & Seeking’
- Set the toggle to off (gray)
Hiding your profile from search and dashboard is available to all Seeking members and does not require a paid membership. You can reintroduce your profile to search and dashboard at any time.
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How do I block someone that is rude or harassing me?
There are several ways to block someone.
On the Seeking website
- From their profile
- Click the ellipsis (three dots) in the upper-right hand corner of their profile
- Select ‘Block’
- Confirm
- From your conversation with them
- Click the ellipsis at the top of their message thread
- Select ‘Block’
- Confirm
- By reporting the user
- Click the ellipsis in the upper-right hand corner of their profile
- Select ‘Report’
- Pick the appropriate reason from the list and provide a clear description of the violation
- After reporting a user for any reason, their profile will be automatically blocked
In the Seeking app
- From their profile
- Scroll to the bottom of their profile
- Tap ‘Block’
- Confirm
- From your conversation with them
- Tap the ellipsis at the top-right of the screen
- Tap ‘Block’
- Confirm
- By reporting the user
- Scroll to the bottom of their profile
- Tap ‘Report’
- Pick the appropriate reason from the list and provide a clear description of the violation
- After reporting a user for any reason, their profile will be automatically blocked
IMPORTANT
If someone has threatened you or committed an act of violence or theft, please contact your local law enforcement agency and report the member from their profile or your conversation.
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Will a member I blocked be able to view my profile or message me?
No. Once you have blocked someone, that person will not be able to interact with your profile in any way.
Blocked profiles cannot:
- View your profile
- Message you
- See your profile in search results
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When trying to login, I get an outdated browser page instead. How can I access the site?
For an optimized experience on Seeking, you will need to use an up to date web browser. Most browsers update automatically, but you can also update manually.
For Desktop web browsers:
- Chrome: Menu → Help → About Google Chrome
- Firefox: Menu → Help → About Firefox
- Safari (Mac): System Settings → Software Update
- Edge: Menu → Help and Feedback → About Microsoft Edge
For Mobile web browsers:
- iOS (Safari/Chrome/Firefox): Open the App Store, go to Updates, and install the latest version.
- Android (Chrome/Firefox/Edge): Open the Google Play Store, go to Manage apps & device, and update your browser.
If an update is available, follow the prompts and restart your browser or app to complete the update.
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I’m getting an error message while on the website or on the mobile app, what should I do?
Please open a Customer Support ticket so we can investigate the error.
In the description section, please include the following information:
- The text of the error message
- Which device you are using (desktop, laptop, tablet, phone, etc)
- Which operating system you are using (Windows, MacOS, iOS, Android, etc)
- If you are using an Internet browser, which browser (Chrome, Edge, Safari, Firefox, etc)
If you are able to take a screenshot of the error, please keep it available for when Customer Support contacts you.
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How do I contact Customer Support?
If you have an issue that is not addressed in the Seeking FAQ, please open a Customer Support service ticket or send an email to [email protected] from your registered email address.
Our dedicated Customer Support team will respond as quickly as possible. Please note that we are unable to provide support by telephone or text message.
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