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How do I report a member violation?
Click the ellipsis (three dots) on the user’s profile and click on ‘Report.’ Pick the appropriate reason from the list and provide a clear description of the violation. Our Customer Support team will then begin an investigation into your report.
Please note that reporting a member will automatically block that member, preventing them from communicating with you and from seeing your profile.
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What is the difference between hiding and blocking?
Both hidden and blocked users are unable to see your profile in search results or from their member dashboard, but there are several major differences between these actions:
1) Hidden users can continue to send you messages and receive your messages. You cannot communicate with blocked users.
2) Hidden users can be unhidden. Blocked users cannot be unblocked.
3) On a web browser, the hide action can be performed from the ‘Interests’ section by hovering over the profile. The block action must be performed from a member’s profile or message thread.
4) Hiding a user can be considered a temporary action. Blocking a user is a permanent action.
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How do I hide my site activity?
Hiding profile activity is a feature only available to upgraded Seeking members.
On the Seeking website
- Click on your profile image in the upper-right corner
- Select ‘Settings’ from the drop-down menu
- Find ‘Your activity’
- Turn off the toggle of any specific site activities you wish to hide
- Click ‘Hidden’ to turn off all site activity
- Find ‘Other profile information’
- Turn off the toggle of any specific profile information you wish to hide
In the Seeking app
- Tap the ‘More’ option in the bottom-right corner
- Tap ‘Settings’
- Find ‘Your activity’
- Set the toggle to off (gray) of any activity you wish to hide
You can unhide any of your site activity at any time by turning the toggles back on (red).
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How can I browse profiles without notifying someone that I viewed or favorited them?
Anonymous browsing is a feature only available to paid Seeking members.
On the Seeking website
- Click on your profile image in the upper-right corner
- Select ‘Settings’ from the drop-down menu
- Find ‘Your activity’
- Turn off the toggle for ‘When you view someone’ or ‘When you favorite someone’
In the Seeking app
- Tap the ‘More’ option in the bottom-right corner
- Tap ‘Settings’
- Find ‘Your activity’
- Set the toggle to off (gray) for ‘Show when you view someone’ or ‘Show when you favorite someone’
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How do I prevent my profile from being searched or appearing on dashboards?
On the Seeking website
- Log into your account
- Click on your profile image in the upper-right corner
- Select ‘Settings’ from the drop-down menu
- Find ‘Search and dashboard’
- Change the setting to ‘Hidden’
In the Seeking app
- Log into your account
- Tap the ‘More’ option in the bottom-right corner
- Tap ‘Settings’
- Find ‘Show in search, dashboard & Seeking’
- Set the toggle to off (gray)
Hiding your profile from search and dashboard is available to all Seeking members and does not require a paid membership. You can reintroduce your profile to search and dashboard at any time.
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How do I block someone that is rude or harassing me?
There are several ways to block someone.
On the Seeking website
- From their profile
- Click the ellipsis (three dots) in the upper-right hand corner of their profile
- Select ‘Block’
- Confirm
- From your conversation with them
- Click the ellipsis at the top of their message thread
- Select ‘Block’
- Confirm
- By reporting the user
- Click the ellipsis in the upper-right hand corner of their profile
- Select ‘Report’
- Pick the appropriate reason from the list and provide a clear description of the violation
- After reporting a user for any reason, their profile will be automatically blocked
In the Seeking app
- From their profile
- Scroll to the bottom of their profile
- Tap ‘Block’
- Confirm
- From your conversation with them
- Tap the ellipsis at the top-right of the screen
- Tap ‘Block’
- Confirm
- By reporting the user
- Scroll to the bottom of their profile
- Tap ‘Report’
- Pick the appropriate reason from the list and provide a clear description of the violation
- After reporting a user for any reason, their profile will be automatically blocked
IMPORTANT
If someone has threatened you or committed an act of violence or theft, please contact your local law enforcement agency and report the member from their profile or your conversation.
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Will a member I blocked be able to view my profile or message me?
No. Once you have blocked someone, that person will not be able to interact with your profile in any way.
Blocked profiles cannot:
- View your profile
- Message you
- See your profile in search results
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Can international members outside of the US get background verified?
At this time, we are only able to offer background checks to members living in the United States.
We’re sorry for any inconvenience.
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How do I contact Customer Support?
If you have an issue that is not addressed in the Seeking FAQ, please open a Customer Support service ticket or send an email to [email protected] from your registered email address.
Our dedicated Customer Support team will respond as quickly as possible. Please note that we are unable to provide support by telephone or text message.
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