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- New Security Protection Enabled: For your security and protection, we have updated our security some customers have noticed when they use an incognito browser or a VPN that deletes browser history you will be required to verify ownership with each login attempt. We recommend using 2FA by using Google Authenticator. This will trigger a verification code that you can easily retrieve from Google Authenticator on each login and will secure the account.
- At this time, Seeking is not available on the AppStore. We are available on GooglePlay!
- Currently, we are not able to accept European-issued American Express or Diner’s Club cards. Please use a Visa, Mastercard, Discover, GooglePlay, or a prepaid card.
I just received a notification saying someone was video calling me. How can we video chat?
Seeking offers a video chat feature to allow users to communicate on video.
In order to enable or disable the feature please go to:
- Please click on the menu option by clicking on your profile photo icon.
- Click on settings
- Click Photo and Video permissions
- Click Enable or Disable accordingly
If a user has enabled the video chat feature, in the message thread you will see the camera icon. Please click the camera icon in order to begin the video chat.
**Please keep in mind pop-ups will need to be enabled in order to video chat**
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Why can’t I view my Seeking Wishlist?
The Seeking Wishlist™ feature is no longer available directly on Seeking. Your wishlist and credits can be viewed at Gift.me.
If you don’t have an account on Gift.Me, simply register using the original email address associated with your account to continue using your wishlist and credits.
Please contact [email protected] for all things related to your wishlist and gifts.
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My payment wouldn’t process. What should I do?
**Unfortunately, we cannot accept American Express for non-USD payments at this time, but we can process the payment manually through another payment processor. Please contact support for further instructions**
Please make sure your credit/debit card information such as card number, expiration date, and CVV code is correct, wait 15 minutes, and try your payment again. If you’re still unable to make a successful payment, please contact your card issuer and ask them if they can allow your next attempt to go through. Please note that if your bank tells you that they’ve put the declined payment through, you would still need to wait 15 minutes and try your payment again, because they cannot approve a previously declined payment.
You may also want to try a different credit card that allows international payments.
It also might be helpful to authorize the following countries to allow our processors to take your payment: United States, Hong Kong, Netherlands and Cyprus.
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Why was I downgraded to a standard account when I have a premium subscription?
Most likely, we encountered a billing error with the payment information you have saved on the site.
Seeking premium subscriptions have a 24 hour grace period where we attempt to re-bill your account. If 24 hours pass with no successful payments, your account will be downgraded to standard. We will still attempt payment a number of times past this date.
If you’ve experienced this, we highly recommend you check your billing information, contact your bank if there are any issues, and reach out to customer support.
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Why can’t I verify my account using Facebook?
We recently discovered that members were having trouble using the Facebook verification when using the mobile browser. Unfortunately, the verification system is not yet optimized for mobile browser, but it is available when using the Desktop version of the site. We recommend either hopping onto your closest computer and using a desktop browser, or taking advantage of the “Request Desktop Site”
feature on your phone.
For iOS:
Safari: Tap and hold the Refresh icon in the URL bar and you’ll see a popup at the bottom of the page with the option to “Request Desktop Site”. You can also tap on the Share icon (square with an up arrow). Next, on the bottom row of activities, swipe across until you see “Request Desktop Site”.
Chrome: Tap on the 3 dot icon located at the top right corner of your screen and you’ll see “Request Desktop Site”.
For Android:
Tap on the 3 dot icon located at the top right corner of your screen and you’ll see “Request Desktop Site”.
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Why did my membership expire early?
When looking at your membership, there are a couple of things that are important to remember. All of our memberships are standardized to 30 and 90-day memberships. We understand that this can be confusing as the number of days in a month varies. The reason we standardized this is to ensure all members receive a fair amount of time. All memberships are listed on the Upgrade page with the exact amount of time you will receive.
It is also important to note that all of our membership expirations are based on the time it was purchased. For example, if you purchase a membership at 2 p.m., it will expire at 2 p.m. on the last day.
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How do I delete my account?
On our website
You may deactivate your account by following these instructions:
- Log into your account
- Click on your username/thumbnail in the top right corner
- Select Settings from the drop-down menu
- On the bottom of the page, click the “Deactivate or Delete Account” link.
- Choose which option you would like.
** Note: We do not refund Premium memberships. By permanently deleting your account, you will lose any unused time left on your Premium account. **
On our mobile app
- Log into your account
- Click on the menu option at the bottom right-hand side of the app
- Select Settings
- On the bottom of the page, click the “Disbale or Delete Account” selection.
- Click the appropriate option and select your reason why
NOTE: Once you deactivate or delete your account, your profile will be removed from search and will no longer be viewable by other members. If you choose the delete option, your profile information will be removed and no longer available, and you must sign up again as a new customer if you want to use our website. We will retain certain data for analytical purposes and record-keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our Services or our users, or take other actions otherwise permitted by law.
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Do you offer refunds on memberships?
Please contact us for more information.
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How long does it take for my profile to be approved?
Please be patient, photos and profiles enter the approval process in the order they were received. This usually takes 24-48 hours, however if the site is experiencing a high volume, this process may take longer. If your profile or photos are taking longer, please visit your account Profile and make sure every section is 100% complete, including your email activation.
NOTE: If a section is complete, there will be a green check mark next to it. If you are not a Premium Member, and have not completed all required sections, your profile and/or photo(s) will not be able to enter the approval process.
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Can I use a prepaid credit, debit, or gift card to pay for a premium membership?
Yes, please be sure that:
- Your prepaid card is Visa or Mastercard brand. We do not recommend Amex branded prepaid cards.
- Your prepaid card is fully activated by following the instructions enclosed with the card (if applicable).
- You use the same zip code as you registered with your card during the checkout process.
- You use a valid name and do not use a name such as “Gift Card”.
- You use a valid address.
- You use a valid phone number.
For assistance with making a payment, please contact support for further instructions.
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I purchased a membership on the app, but my account wasn’t upgraded. How can I use my Premium membership?
Please send us a screenshot of the email receipt that was sent to you by iTunes or Google Play regarding your membership purchase. We can also locate GooglePlay purchases by using the GPA order number. You can email this information from your account email address to: [email protected]
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Why was my account suspended?
If your account was suspended, a hold was placed due to suspicious account activity. Your profile and photos will be saved, but you will not be able to use the site, and other members will not be able to view your profile. Messages sent to your account will still be received, but cannot be accessed unless the suspension is fully reviewed and granted by Customer Support. Reasons for account suspension can include:
- Reports by other members about your profile or conduct
- Abusive, vulgar or sexually explicit language
- Asking for money up front or in advance of your date
- Using our site as an escort, or using the Service to solicit clients for an escort service
- Using our site to promote, solicit, or engage in prostitution
- Promoting or advertising a business
- Selling pictures, videos or cam sessions
- Soliciting passwords, bank information or other personal identifying information for commercial or unlawful purposes from other users
- Posting any false, misleading, or inaccurate content about yourself and/or your profile
- Having multiple active accounts
- Creating a profile if you are under the age of 18
- Posting or sending material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18
- You have disputed a payment that appears as “W8TECH_*SA”, “W8TECH_*SE”, “W8TECH SA 775-4504856 NV”, “W8Tech.com*SA”, “W8TECH.COM*SE”, “W8TECH_*SE”, “W8TECH SA LAS VEGAS NV 775-450-4856”, “w8tech* 775-450-4856“, “W8TECH SE 775-450-4856 US”, “W8 Tech Limited”, “W8 TECH LIMITED 775-450-4856 US” on your credit card statement
NOTE: We reserve the right to suspend accounts for any reason whatsoever, as outlined in our terms and conditions.
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Why can’t I message others or read my messages?
As a Successful Member, to be able to read your responses, check your inbox, and send messages, you will need to upgrade your account to a Premium Membership.
As an Attractive Member, all you need is a fully approved profile and a public photo to start messaging.
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I can’t change the date of birth on my profile, can you help?
We only allow a limited number of date of birth changes. If you have hit this limit, and are unable to change your date of birth, please send an email to customer support by using the button at the bottom of this page, and tell us what your date of birth should be changed to. Be sure to include the email address associated with your account.
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Can I pause my current membership?
Seeking now allows pausing of your current membership, this is so that you can take a break and come back to enjoy your Membership features. You have the ability to pause for 30, 60 or 90 days!
To pause your auto-renewing subscription:
- Navigate to your Settings page by clicking on your username in the top right corner then choosing Settings from the drop-down menu that appears.
- You will see the Membership and Billing option on the left-hand side of the page.
- Click Cancel Membership. Here you can find the ability to cancel the membership or pause the membership.
- Click below to pause your membership renewal for 30, 60 or 90 days.
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What Is Human Trafficking?
- Human trafficking involves the use of force, fraud, or coercion to obtain some type of labor or commercial sex act. It can happen in any community and victims can be any age, race, gender, or nationality. Traffickers might use violence, manipulation, or false promises of well-paying jobs or romantic relationships to lure victims into trafficking situations.
- According to federal law, any minor under the age of 18 engaging in commercial sex is a victim of sex trafficking, regardless of the presence of force, fraud, or coercion.
- If you believe you are a victim of human or sex trafficking or may have information about a potential trafficking situation, please contact the National Human Trafficking Hotline at (888) 373-7888 or via SMS “BEFREE”/233733 (Text “HELP” or “INFO”).
- To report suspected human trafficking to Federal law enforcement, please call (866) 347-2423.
- If you or someone you know is in immediate danger, please call 911.
- Please visit https://www.seeking.com/p/anti-sex-trafficking/ for more information.
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What are the benefits of being an Attractive Member?
Standard Attractive Membership:
- Must have at least one public profile picture and an approved profile to read or send messages.
- Use search
- View visitors and favorites lists
Premium Attractive Membership:
- Can communicate without a public profile photo
- Can communicate without an approved profile
- Priority over Standard Members in profile/photo approval process
- Featured in search
- Featured on the login page
- Can hide last login date and time
- Can hide last login country
- Can have up to 3 profile locations
- Ability to share your Wishlist
- Can see if a member has read their message
- Can see which members are Standard or Premium
- Access to advanced search filters such as: Net Worth, Income, and Lifestyle Budget
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I did not receive an activation email, can you re-send it?
Activation emails may take a few minutes, please be patient. Please check your spam/junk mail folder for the activation email. Occasionally email providers will automatically mark our messages as spam. If you do not see an activation email in your spam/junk folder, please contact Customer Support with an alternate email address so we can change it to the email associated with your account.
Gmail users: If the activation email is not in your inbox, please check your Social, Promotion, Spam, and Updates folders in your Gmail Inbox.
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What are the benefits of being a Premium Successful Member?
Standard Successful Membership:
- Use search
- View visitors and favorites lists
Premium Successful Membership:
- Send and receive messages
- Featured on the member dashboard
- Can communicate without a public profile photo
- Can communicate without an approved profile
- Priority over Standard Members in profile/photo approval process
- Hide profile from search
- Hide online status
- Hide last login country
- Save custom search filters
- Can have up to 3 profile locations
- Can see if a member has read their message
- Can see which members are Standard or Premium
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How do I use a free Attractive Member account on Seeking?
As a Standard (free) Attractive Member, you are able to use Seeking 100% free of charge, however, you must always complete the below three steps in order to send messages and favorite members.
1. Your profile must be 100% complete. Please visit your profile and make sure there’s a green checkmark next to each profile section.
2. Your profile must be approved. Please be patient, this may take 24-48 hours during peak times.
3. You will also need an approved public photo. Only Premium members can communicate without a public photo.
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I forgot my password!
You can reset your password HERE. Be sure to input the email address you used to create your account.
Tip: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.
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My sent messages to other members aren’t being read by the recipient, or are delayed.
The profile review process may take up to 24 hours, so any messages sent from the new account to other accounts may be delayed until the profile is approved.
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I’m getting an error message while on the website or on the mobile app, what should I do?
Please send a detailed description of what you’re seeing, what device you are using to access the site (make and model of your device), which operating system you are using (Windows, Mac OS, iOS (iPhone), Android, etc.), and which internet browser you are using (Google Chrome, Internet Explorer, Firefox, Safari, Dolphin, etc.). Where possible, please include a screenshot of the issue or error message. Send this information to Customer Support and we will be glad to assist.
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How do I report a member violation?
Click the ellipsis (three dots) on the user’s profile, next to the Favorite button, and click on ‘Report Member’. Pick the appropriate reason from the list and provide a clear description of the violation. Additionally, you may also block the member which will prevent them from communicating with you and from seeing your profile.
IMPORTANT: If a user has threatened you or committed an act of violence or theft, please contact your local law enforcement agency. Also, report the member from their profile or your conversation with them as described above.
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Can I change myself from an Attractive Member to a Successful Member? (Change your account type)
If you signed up with the wrong account type, please contact Customer Support and let us know which account type you would like.
NOTE: If you need to change your gender preference, click on your username in the top right-hand corner, then click “Your Profile.” From there you can select “Basic Info” and change your setting of what you are looking for.
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Can I restore my deleted messages?
Unfortunately, the option to restore messages is not available. We only allow the temporary “Restore” option that shows immediately after deleting a message.
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What are the benefits of the Diamond Membership?
The benefits of Diamond Membership include:
- Up to 20X more responses from Attractive Members
- Featured prominently on Attractive Members’ dashboards
- Diamond badge makes you stand out across the site
- Includes all benefits of a Premium membership
These features will help Attractive members know you’re serious.
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I’m an Attractive Member attending college. How do I receive a free Premium membership?
To be upgraded to a Premium Attractive Member, you must have a completed and approved profile, uploaded an approved public photo, and your account email address must match your university email address. Usually these email addresses end in .edu.
If your university email address ends in something other than .edu, and if after changing the email address associated with your account, if does not automatically upgrade your account after activation, please contact Customer Support with your university email address and we will check to see if your university email address qualifies for the upgrade.
To change the email address on your account, login to your account. Select “Settings” from the drop-down menu, then select the “Edit Email” option and follow the prompts.
Please check your university email account for a new account activation email. (It may be in your spam/junk folder.)
Your upgrade will be reflected after you activate your newly changed university email address.
Note: Please refer to your university’s policy regarding use of their email system. They may have specific usage restrictions and consequences.
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Can international members get background verified?
At this time, we are only able to offer background checks to members located in the United States. OptimumScreening is currently our processor and because of that, we are limited to their service zones. We’re sorry for the inconvenience.
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How can I search for members by username?
Currently, we are not offering members the ability to search by username. Our development team is working on improving the keyword search feature to produce more refined results. We greatly appreciate your patience in this matter!
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How do I restore my deactivated account?
Simply log into your deactivated account to reactivate. You will then be sent a reactivation email. Click the activation link in it and your account will automatically become restored.
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What do the icons next to the messages mean?
What do the icons next to the messages mean on the App?
- One grey check mark indicates that account is currently inactive.
- Two grey check marks indicate that message has been sent and delivered but still unread.
- Two red check marks indicate that message has been read.
For Standard Members (app only):
- The lock symbol indicates you must upgrade to a Premium Membership to see if the message has been read.
What do the icons next to the messages mean on the website?
- When a message is delivered, there will be a curved arrow next to the message.
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Where can I find my favorites and those who have favorited or viewed my profile?
At the top of the site you will see a link that says “Interests” with a heart next to it. This is where you can view who has viewed your profile, who has favorited you, and who you have favorited.
A heart is located on every member’s profile. When the heart is gray () you have not favorited that user. When the heart is red () you have favorited that user.
**Favorites and views will be deleted after 180 days**
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How do I change the gender to Male or Female for what I am looking for?
To edit your preferences, click on your username in the top right-hand corner, then click “Your Profile.” From there you can select “Basic Info” and change your setting of what you are looking for.
NOTE: If you want to change yourself from an Attractive Member to a Successful Member or vice-versa, please contact Customer Support and let us know which account type you would like.
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How do I block someone that is rude or harassing me?
To block a member: Click the ellipsis (three dots) on the user’s profile, next to the Favorite button, and click on ‘Block (username)’. Blocking is PERMANENT and will prevent the member from communicating with you and from seeing your profile.
IMPORTANT: If a user has threatened you or committed an act of violence or theft, please contact your local law enforcement agency. Also, report the member from their profile or your conversation with them.
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I’m an Attractive Member. Do you have any tips or advice for finding a Successful Member?
Finding the right Successful Member for you is a process that probably won’t happen overnight, but if you’re willing to put in some time and have patience, we’re confident that you’ll eventually find the right person for you.
Please keep in mind that the more you log in, the more detailed your profile is, and the more photos you have, the more views, favorites, and responses you will receive. Update your profile with more information about yourself and the relationship you’re looking for, uploading more photos and messaging more members. Be more pro-active in your search by breaking the ice with as many members as
you can.
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How can I submit a customer support ticket?
If you have an issue that is not explained in our FAQ sections, please contact Customer Support by clicking on the “report an issue” button at the bottom of this page. We will reply within 24-48 hours.
Note: We do not offer customer support via telephone at this time.
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Why am I not receiving new message notifications on the mobile app?
If you have disabled push notifications on the mobile app, that will prevent new message notifications. Please re-enable push notifications in “Settings”, “Notifications” to resolve the issue.
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I’m receiving an outdated browser page and can’t log in. How can I access the site?
For an optimized experience on Seeking, you will need to update your browser! Listed below are instructions on how to update each browser type:
Google Chrome – Version 34+
Internet Explorer – Version 11+, Edge
Mozilla Firefox – Version 24+
Apple Safari – Version 8+
Android OS – Version 5.0+
Go to your system settings to upgrade your Android OS
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How does the Wishlist feature work?
For Attractive Members, the wishlist is a Premium feature where you can add some of your favorite items like handbags, jewelry, or shoes that you want your Female or Male Successful Member to purchase as gifts for you. You can view your wishlist by going to the top right-hand corner of the page and selecting My Wishlist. Once redirected, select Manage Wishlist.
For Generous Members, you will only be able to buy gifts for Premium Attractive Members that have chosen to display their wishlist on their profile. Once you open up the wishlist, you will be taken to a page that features her favorite must-have items.
When you purchase a gift for a member, you will receive a message in your inbox on Seeking that the user has redeemed the gift. If you haven’t yet received that message, then they may not have redeemed their gift.
If you have not received an Administrator message telling you that they have redeemed the gift, then they have not done so. This will be the only message you receive from us indicating that your gift has been accepted. However, if within the next 14 days (or so) the recipient does not redeem the gift, your funds will be automatically refunded and you will receive an email.
For assistance, please reach out to [email protected].
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Where is the iOS App?
Seeking is currently unavailable on the iOS App Store.
However, the complete app experience is still available to all iPhone users. Follow the installation instructions of our Progressive Web App (PWA) to get real-time messaging and notifications, right on your iPhone!
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I received a suspicious email. How do I report a phishing scam?
Please report all phishing emails by clicking the report phishing feature within your email client and/or email website (most email websites and clients have this feature). If you know which member may have sent this to you, please contact Customer Support with any details you have so we can take action.
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How do I hide my profile, join date or activity?
You can hide your profile by going to the Settings section of your account and clicking the “Hidden” button next to the “Search and Dashboard” option. Turning this setting to “Hidden” will only hide your profile from search and other member’s dashboards. Members you message and favorite can still view your profile.
Premium Members have more options of what they can hide, such as:
- Join Date
- Recent Login Location
- Online Status / Last Active Date
- When You View Someone
- When You Favorite Someone
After upgrading your membership to Premium, you may go to the Settings section to access these features.
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Will a member I blocked be able to view my profile?
No, once you have blocked another member, they will no longer be able to message you, view your profile, or see your profile in their search results.
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What’s the difference between hiding and blocking another member?
*Hiding*
If you hide a member, you won’t see them in search, member dashboard, interests, or email notifications. You can hide a member in search as well as your favorites or viewed me list by hovering over their profile and select “Hide Profile”. You can also go directly to their profile and select “Hide” from the top right-hand corner of the page.You can go to your settings to view a full list of hidden members.
*Blocking*
Blocking members does the same thing that hiding does, but it will also prevent them from sending you messages as well as viewing your profile. You can block a member by going directly to their profile and selecting “Block” from the top right-hand corner of the page. Please note that blocking is PERMANENT.
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Seeking has transitioned from Usernames to Nicknames
Q: Why can’t I use my previous username anymore?
A: Seeking.com has transitioned from using “Usernames” to “Nicknames.” This change requires all members to enter their first name as their nickname instead of a traditional username. As a result, your previous username is no longer eligible for approval.
Q: Q: What should I use as my nickname?
A: We recommend using your middle name or first name as your nickname for your profile name.
Q: Why did this change happen?
A: This change is part of our effort to create a more personal and user-friendly experience on our platform.
Q: How can I update my nickname?
A: To update your nickname, go to your profile settings, in the upper right side, and select “Edit Profile” and enter your first or middle name in the first name/nickname field.
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What information is not allowed on my profile?
- Duplicate Information
- Contact Information (last name, phone number, social media usernames, email address, etc.)
- Links to any other websites
- Requests for sex or sexually explicit text
- Specific monetary amounts
- Commercial activity of any kind
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How do I edit my profile from a desktop browser?
1. Click on your profile photo icon in the top right corner to display the drop down menu. Select “Profile” in the top right to display the drop down menu.
2. Select the “Profile Basic Info” drop down option to access the edit profile options such as Basic Info, Personal Info and Description.
3. After you have made your changes, click the “Save Changes” button.
NOTE: If a section is complete, there will be a green check mark next to it.
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How do I edit my profile from a mobile browser?
1. Click on your profile photo icon in the top right corner to display the drop down menu. Select “Your Profile.”
2. Select the “Your Profile” drop down menu to access the edit profile options such as Basic Info, Personal Info and Description.
3. Select “Save Changes” at the bottom of the page to save your edited information.
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Why is my profile showing as incomplete?
To determine what is missing from your profile, click on the grey reminder bar located at the top of your profile page, this will take you to the areas you are missing. Be sure to check each profile section to make sure they are completely filled out. If a section is complete, there will be a green check mark next to it.
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How long does it take for my photo to be approved?
Please be patient, photos and profiles enter the approval process in the order they were received. This usually takes 24 hours, however if the site is experiencing a high volume, this process may take up to 48 hours. If you haven’t completed your profile, and are not a Premium Member, you will need to complete your profile first before your photo(s) enter the approval process.
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How do I upload photos from my browser?
1. To access your photos, click your thumbnail photo on the top right to display the drop down menu. Then click “Your Profile”
2. Use the left hand menu to choose the “Photos” option.
3. Click the “Add Public Photo” button if you would like to add a public photo. For private photos, click the “Add Private Photo” button.
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How do I upload photos from the phone app?
1. Tap on the menu icon found in the top left corner of the site.
2. Tap your profile name found at the top of the menu.
3. While viewing your profile, tap the photo icon to bring up the menu for the photo and choose either “Upload public photo” or “Upload private photo”.
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How do I delete photos from the phone app?
Just tap on the menu icon in the top-left corner of the app, then tap on the “Manage Profile” link that is at the top of the menu. Next, tap the “Photos” link at the bottom and from here you can manage your photos from the app. To delete a photo, tap the photo you wish to delete. You will see a trashcan at the bottom right corner. Tap the trashcan to delete that photo.
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Public/Private photo guidelines
When uploading a photo to either your Public or Private albums, please follow the rules listed below. Photos that violate the guideline will be denied and your account may be suspended.
Photos can include:
- Photos must include yourself.
- Bottom nose to chin photos.
- Partially blurred or masked photos.
- Clothed photo of body without your face.
- Couple photos, only if you’re present in the photo.
- Houses, Cars, Yachts are allowed if you’re present in the photo.
- Fully covered lingerie, underwear and bikini photos.
Things that are not allowed:
It’s important to note that violating the rules below may result in a disabled account or discontinued use, without warning.
- Any photos that doesn’t feature yourself. This includes stock/celebrity photos
- Extreme Closeup photos- photos focused solely on lips/hands/feet/chest will be denied
- Photos including children.
- Nude or sexually explicit photos.
- Photos containing or depicting illegal content.
- Duplicate photos.
- Photos from other members on Seeking.
- Copyrighted photos from any website.
- Improperly rotated or cropped images.
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How do I delete a photo?
1. To access your photos, click your thumbnail photo on the top right to display the drop down menu. Then click “Your Profile”
2. Use the left hand menu to choose the “Photos” option.
3. Click the Settings (Gear) icon, and click the “Delete Photo” option located in the lower right hand corner.
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How do I set my main profile photo?
Main profile photos must be public. Please note private photos cannot be set as a main profile photo.
1. To access your photos, click your thumbnail photo on the top right to display the drop down menu. Then click “Your Profile”
2. Use the left hand menu to choose the “Photos” option.
3. Click the Settings (Gear) icon, and click the “Set as Primary” option located in the lower right hand corner.
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How do I allow and deny permissions to private photos?
To grant or revoke private photo permission from a user, visit their profile and click on the red “Share/Unshare Private Photos” link under the “Messages” button.
You can view all of your private photos shares on your Photo Permissions Settings page.
NOTE: If you are using the phone app, tap on the “Message” button on a member profile to open a conversation page. Next tap the gear icon in the top right corner of the app, choose “Share Private Photos” in the menu.
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How do I prove my identity after my photos were denied?
Please send us a photo or scanned copy of your government issued photo ID and we will be happy to approve your photo(s). You may blur out all personal information, as we only need to see your photo. Email the photo from the email address associated with your account to: [email protected].
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How do I report someone who is using my photo on the website?
If you have found someone using your photo on the website, you can request that the photo be removed by writing to customer support. Please submit a support ticket here. Be sure to provide your email address so we may contact you if we have questions. For example, we may ask you to provide us with a copy of a government issued identification or other evidence that proves the photo is yours.
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Why does it say my photo is not primary eligible?
We’re all about making great first impressions, which is why your photo might have been declined as a primary photo. However, it will still be accessible in your public or private folder. For a photo to be primary eligible, please make sure it meets the following criteria:
- Your head must be in frame
- No overtly sexual material
- No violence
- It must follow our general Photo Guidelines
Seeking understands how important first impressions are, and that’s why we have some guidelines for profile photos. Seeking wants to help you make that first great impression, and a photo might not have been chosen as your primary photo for this reason. Here are some helpful tips to creating a great first impression and primary photo:
- Big smile! We want to see your face clearly. Make sure your face is clear in the photo
- Keep it clean! No need for anything racy or violent.
- Show your style! Choose a photo that reflects you.
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How do I cancel recurring billing from automatically charging my account for the next period of membership?
To cancel your auto-renewing subscription from the browser:
- Navigate to your Settings page by clicking on your username in the top right corner then choosing Settings from the drop-down menu that appears.
- You will see the Membership and Billing option on the left-hand side of the page.
- Click Cancel Membership. Here you can find the ability to cancel the membership or pause the membership.
- Follow the cancellation prompts.
To cancel your auto-renewing subscription from the app:
- Navigate to your Settings page by clicking on the More option at the bottom right-hand side.
- You will see the Payments section under Account.
- Click Cancel auto-renewal subscription.
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Why can’t I make a purchase via PayPal?
Unfortunately, we recently stopped accepting PayPal payments. You can still renew your membership through our other payment processors such as the Google Play store, or simply by using the website’s upgrade page with a debit, credit, or gift card.
We are hoping to have more payment options available soon!
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Why can’t I see my payment receipt on the website?
Please allow up to 48 hours for payment receipts to appear on the Settings > Membership and Billing section of your account.
Payment processors can take up to 48 hours before a payment confirmation is received.
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My membership is going to expire soon. How do I upgrade again?
If your Premium membership is within 7 days from expiring, then you will be able to purchase a Premium membership by clicking the Upgrade button of your account. The Upgrade button only becomes active within 7 days of your membership expiration date.
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How can I pay without using my personal credit card?
We understand that some of our customers prefer payments by mail either because they desire discretion or aren’t comfortable using a personal credit card online, however, there are still other options available:
- Prepaid Visa or Mastercard: These function like gift cards and can be purchased at most major retailers with cash or credit cards.
- Google Play payments via our Android app: We have an Android app that allows you to pay via Google Play. Additionally, there are usually Google Play gift cards available in most grocery stores that you can load your account with.
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If I deactivate my account, will my Premium Membership period be placed on hold?
No, deactivating your account will not put a hold on your membership period. Membership packages expire exactly the specified number of days later from the initial purchase date, regardless of your account status. NOTE: All membership purchases dates/times are reflected in UTC (Universal Coordinated Time).
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I paid for a 3 month membership, but was charged more than I expected.
All 3-month memberships are billed upfront at the time of the payment. This information is displayed on the payment page before you agree to the charge. The page will display the total amount of the charge as the “amount billed today.” We do not provide full or partial refunds.
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Can I send a payment by mail?
Notice: Payments by mail are no longer be accepted. Any form of payment that is sent via mail will be sent back to the return address without an upgrade to the user’s account.
We understand that some of our customers prefer payments by mail either because they desire discretion or aren’t comfortable using a personal credit card online, however, there are still other options available:
- Prepaid Visa or Mastercard: These function like gift cards and can be purchased at most major retailers with cash or credit cards.
- Google Play payments via our Android app: We have an Android app that allows you to pay via Google Play. Additionally, there are usually Google Play gift cards available in most grocery stores that you can load your account with.
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What is shown on my credit card statement after I make a payment?
The credit card descriptor may be shown as one of the following:
- W8TECH_*SA
- W8TECH SA 775-4504856 NV
- W8Tech.com*SA
- W8TECH SA LAS VEGAS NV 775-450-4856
- w8tech* 775-450-4856
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* Responses may take up to 24 hours
General Safety Privacy
General Safety Tips
- When meeting someone for the first time, meet them for lunch or coffee during the day.
- Always let your family or friends know before you meet someone the first time. Let them know where, when, and who you will be meeting.
- Don’t disclose your personal banking information, including account numbers or passwords.
Take Action
- Report members who request sexual offers in exchange for money.
- Report members who identify themselves as escorts or prostitutes since this is strictly against our terms of use.
- Report any member guilty of online harassment.
- Report anyone who asks for money upfront and before meeting in person. This includes, but is not limited to sob stories asking for money, and individuals needing to pay their cell phone bills.
- Report members who ask for your address so they can send you gifts.
- Report members who ask for your bank account details, including account numbers or passwords.
- Report any members who are looking for individuals under 18 years of age.
- Report any members who tell you that they are under 18 years of age.
- If you believe you are a victim of human trafficking or may have information about a potential trafficking situation, please contact the National Human Trafficking Hotline at (888) 373-7888 or via SMS “BEFREE”/233733 (Text “HELP” or “INFO”).
- To report suspected human trafficking to Federal law enforcement, please call (866) 347-2423.
- If you or someone you know is in immediate danger, please call 911.
Protecting Your Privacy
- Never place your personal contact information on your profile such as your full name, phone number, email address, or address.
- Use a temporary disposable phone number or a Google Voice number for added privacy, only give your main number to people you trust.
- Don’t place links to other social networks or websites on your Seeking profile, or in your messages to people you just met.
- Don’t use photos you have posted on other social media sites (Facebook, Instagram, etc.) on your Seeking profile.
- Do not use the same username on all social networks as it allows unwanted users to find you easily.
Preventing Your Account From Being Hacked:
- Avoid hacking by using complex passwords on your Seeking account.
- Check to make sure your primary email account is secure. Anyone with access to your email can retrieve your Seeking password.
- Never share your account login and password with anyone.
Safety FAQs